Return Policy

We stand behind the quality of our products, and if there's a problem with your order, we will do everything reasonable to fix it. We ask that you inspect your order upon receipt, with the driver still present. Shipments that are obviously damaged should be refused. If you discover hidden freight damage after the driver has left, or if a manufacturing defect becomes apparent, contact us right away, and we'll take care of it.

Because many of the products we sell are custom made to order and/or drop shipped directly from the supplier, there are some limitations to what we can accept as returns. Ask questions before you place your order: we have swatches, measurements, information and advice about everything we sell, so you can make informed decisions and get home furnishings and accessories you’ll love.

Please read below for all the fine print.

	Outdoor Furniture		Personalized Items
	Upholstered Furniture		Home Accessories & Gifts
	Hardwood Furniture		Shipping & Handling Charges

Outdoor Furniture

Outdoor furniture may be returned—but you must notify us within 7 days of receiving your order, and merchandise must be returned prepaid in “as-new” condition. In some cases, a 25% restocking fee may be charged. Contact us for a Return Authorization number and the address to ship returns. You may use the shipping carrier most convenient for you.

Upholstered Furniture

Upholstered furniture purchased "as shown" in the catalog or on our website may be returned for a full merchandise refund—but you must notify us within 7 days of receiving your order, and merchandise must be returned prepaid in "as-new" condition. Contact us for a Return Authorization number and the address to ship returns. You may use the shipping carrier most convenient for you.

Upholstered furniture purchased in a fabric other than that shown on the item in our catalog or website—whether you use one of our fabrics or your own—may be returned for manufacturing defects or damage claims only. To assist you with your selections, we offer complimentary fabric swatches—just contact us to make your request.

Hardwood Indoor Furniture

Hardwood furniture may be returned for a full merchandise refund—but you must notify us within 7 days of receiving your order, and merchandise must be returned prepaid in "as-new" condition. Contact us for a Return Authorization number and the address to ship returns. You may use the shipping carrier most convenient for you.

Personalized Items

Personalized items (engraved silver, monogrammed barware and coasters, monogrammed books and albums, etc.) may not be returned.

Home Accessories & Gifts

Non-personalized gifts and accessories may be returned—but you must notify us within 7 days of receiving your order, and merchandise must be returned prepaid in "as-new" condition. In some cases, a 25% restocking fee may be charged. Contact us for a Return Authorization number and the address to ship returns. You may use the shipping carrier most convenient for you.

If you receive your order and for some reason don't like it, please contact us within 7 days of receipt to let us know. Hang on to your order's original packaging—you'll need it if we're able to accept a return. Any returned merchandise must be in "as-new" condition. Refunds are issued in the same tender as the original purchase.

Shipping & Handling Charges

Shipping and handling charges are non-refundable. If we are able to accept an item return, you are responsible for the return freight and insurance.