Frequently Asked Questions

Here are answers to some of our most frequently asked questions. If you don't find the answer you're looking for here, please ask.

• How can I get a catalog?
• Do you ever have sales?
• Will you share my contact information with other companies?
• Can I get a discount?
• How long will it take to get my order?
• What if something's wrong with my order when it arrives?
• Do you take returns?

How can I get a catalog?

Just request one here or call us at 800-555-6653. .

Do you ever have sales?

Our annual Winter Sale featuring discounts on all of our furniture (upholstered, hardwood and all outdoor collections) begins in February. And we regularly feature limited-time specials on our home page, so check back often. We also post special deals in our special sale page.

Will you share my contact information with other companies?

No. We never sell or rent our mailing list—its grown over the years primarily by word-of-mouth, and we intend to keep it that way. You can read our privacy policy here.

Can I get a discount?

We offer discounts to the trade—click here for details.

How long will it take to get my order?

That depends on what you're ordering! Check out our Delivery Info page to find out what you can expect if the item you want is in stock.

What if something's wrong with my order when it arrives?

Contact us immediately. We strongly encourage you to inspect deliveries for signs of damage while the driver is still there, and to note any rips or tears to the packaging on the freight bill. If in doubt, write "pending inspection" next to your name when signing for delivery. (If there is obvious damage, refuse the shipment completely, and contact us right away.)

If something is indeed wrong, hang on to the packaging, since it may be needed as evidence if a freight damage claim needs to be filed. Once you've contacted us, we can contact the appropriate vendor about getting you a replacement.

Do you take returns?

Because so many of the products we carry are custom made to order, there are some limitations to what we can accept as returns. Refer to our Returns page for our complete return policy.